Commercial Disclosure
Updated: August 19, 2026
Business Information
Brand Bottlecap is a TANGLE brand.
Company Name TANGLE Inc.
Representative Director Goto Kengo
Business Address 〒141-0021 東京都品川区上大崎3-1-1 JR東急目黒ビル4F
Phone Number 03-6380-0848
Contact Email support@bottlecap.jp
Website bottlecap.jp
Prices
Prices vary by experience and service provider.
Prices displayed on Bottlecap Reservation Request listings include applicable Japanese consumption tax.
Experience prices are established by the applicable experience provider.
Provider Fees
Bottlecap does not charge experience providers commissions or listing fees for reservations made through the platform.
This reflects Bottlecap's mission to increase access to and support for Japan's craft artisans and experience providers.
Platform Fee
For reservations made through a Bottlecap Reservation Request page, Bottlecap charges customers an additional 10% Platform Fee, calculated from the reservation price.
The Platform Fee is displayed before the customer submits the Reservation Request and is charged when payment for the reservation is collected.
The Platform Fee helps cover payment-processing costs and programs operated by Bottlecap to support Japan's craft artisans.
The Platform Fee is non-refundable in the event of a customer cancellation.
If an experience provider cancels an accepted reservation, the Platform Fee will also be included in the refund, less any non-recoverable card-processing fees already incurred in connection with the transaction.
Reservation Requests
Certain listings on Bottlecap allow customers to submit a Reservation Request for a desired experience date.
Submitting a Reservation Request does not guarantee that the requested experience or date is available. The applicable experience provider must first accept the request.
The provider has up to 6 days from submission to accept or decline the Reservation Request.
If the provider accepts the request within this period, Bottlecap will notify the customer.
If the provider declines the request, or does not accept it within 6 days, the Reservation Request will automatically expire and be canceled.
A customer will not be charged for a Reservation Request that is declined or expires before payment has been collected.
Payment Method Collection
Customers submitting a Reservation Request may be required to provide a valid payment method.
Depending on how far in advance the requested experience is scheduled, the payment method may be securely saved by Bottlecap's payment-processing provider for a later charge.
Providing a payment method does not necessarily mean the customer will be charged at the time the Reservation Request is submitted.
Payment will only be collected after the provider accepts the Reservation Request and according to the payment timing described below.
Payment Timing
Payment timing depends on how far in advance the requested experience is scheduled.
Requests More Than 90 Days Before the Experience
If the requested experience date is more than 90 days in the future, the customer's payment method may be securely collected and saved by Bottlecap's payment-processing provider without immediately charging the customer.
The experience provider has up to 6 days to accept or decline the Reservation Request.
If the provider accepts the request, Bottlecap will notify the customer that the request has been accepted.
Acceptance of a Reservation Request more than 90 days in advance does not necessarily result in an immediate charge.
Once the scheduled experience is within approximately 88 days, Bottlecap's payment system will attempt to charge the saved payment method for the reservation price and applicable 10% Platform Fee.
The customer will receive a separate notification when payment has been successfully collected.
If the provider declines the Reservation Request or does not accept it within 6 days, the request will be canceled and no reservation payment will be collected.
Requests Within 90 Days of the Experience
If the requested experience date is 90 days or less in the future, the experience provider will still have up to 6 days to accept or decline the Reservation Request.
If the provider accepts the request, payment may be collected from the customer's payment method upon or shortly after acceptance.
The customer will receive notification when the Reservation Request has been accepted and when payment has been successfully collected.
If the provider declines the request or does not accept it within 6 days, the request will be canceled and no reservation payment will be collected.
Accepted Payment Methods
Available payment methods are those supported by the payment-processing services integrated with Bottlecap, including Stripe.
Available payment methods may vary depending on the customer's country, currency, device, or other factors.
Customer Cancellations
The following cancellation policy applies only to reservations made through a Bottlecap Reservation Request page.
More Than 30 Days Before the Experience
If a customer cancels a reservation more than 30 days before the scheduled experience date, the reservation price is refundable.
The 10% Bottlecap Platform Fee is non-refundable.
30 Days or Less Before the Experience
Once a reservation is 30 days or less from the scheduled experience date, it becomes non-refundable.
If the customer cancels during this period, neither the reservation price nor the Platform Fee will be refunded.
This policy helps protect experience providers who may incur costs for materials, workspace, staffing, preparation, or other arrangements before a scheduled experience.
Provider Cancellations
If the experience provider cancels an accepted reservation, the customer will receive a refund of amounts paid for the reservation, including the Bottlecap Platform Fee, less any non-recoverable card-processing fees already incurred in connection with the transaction.
Bottlecap will notify the customer if an experience provider cancels an accepted reservation.
Listings Without Bottlecap Reservation Requests
Not every listing on Bottlecap can be reserved through Bottlecap.
Some listings are informational and may direct customers to an experience provider's own website or another third-party booking service.
Bottlecap may display cancellation, refund, or other booking policies supplied by the provider on these listings for informational purposes.
If a customer leaves Bottlecap and books directly with an experience provider or third-party booking service, that transaction is not a Bottlecap Reservation Request.
The provider's or third-party booking service's own prices, terms, cancellation policies, refund policies, and payment conditions apply to that transaction.
Bottlecap's Reservation Request cancellation and refund policy does not apply to bookings completed outside Bottlecap.
Delivery of Services
Experiences are provided by independent experience providers on the date and time agreed upon through the reservation process.
Affiliate Disclosure
Affiliate Links
Bottlecap.jp may contain links to workshops, tours, tools, craft products, and other services.
Some links may be affiliate links. TANGLE Inc. may receive a commission if a user follows an affiliate link and completes a qualifying purchase.
This does not add an additional charge to the customer.
Affiliate relationships do not determine Bottlecap's editorial coverage or recommendations.
Contact
For questions regarding transactions or this Commercial Disclosure, contact:
TANGLE Inc. Bottlecap support@bottlecap.jp 03-6380-0848